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Lost something on public transport?

How to track down an item left on a bus, train, tram, or taxi by contacting the right transport operator.

Items left on buses, trains, trams, and taxis around Western Massachusetts are usually handed in to the operator's lost property team — the trick is contacting the right one quickly.

  1. Identify the operator. Note the route, line, or company and the rough time. Each operator runs its own lost property process.
  2. Submit a lost property report. Use the operator's online form or phone line as soon as possible; recovered items are logged against your description.
  3. For taxis and rideshare, contact the driver or company directly through your booking or app receipt.
  4. Keep your reference. Save any report number so you can chase it up.
  5. Post a listing. Add a listing for Western Massachusetts in case a fellow passenger picked it up.

Check the local transport resources below for the operators serving Western Massachusetts.

Helpful resources for Western Massachusetts

Recent reports in Western Massachusetts

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Lost GPS devices in Western Massachusetts

I lost my GPS devices along the Holyoke Canalwalk by Riverbank Park in Holyoke, Western Massachusetts, at 7:42 p.m. on Friday, June 18. They were two small black units tucked into a weathered blue pouch. I paused at the railing to check the map, then turned around and realized they were gone. The devices are crucial for a camping trip I'm trying to pull off next weekend, and losing them suddenly makes me feel overwhelmed. If you found them, I'd be grateful beyond words: they carry work notes, routes, and a memory of this trip.

near Riverbank Park, Holyoke Canalwalk 2 days ago
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Lost USB drives in Northampton area.

Last Friday around 5:12 pm I realized my USB drives were missing after I left the Northampton Public Library on Main Street in Western Massachusetts. They were tucked in a blue silicone case, two drives labeled Projects and Backups. I retraced my steps along Market Street and past the campus, but they were gone. Those drives hold important work drafts and travel photos I can't replace, so I’m hoping whoever found them kept them safe and will return them through the site.

behind the Northampton Public Library on Main Street 16 days ago
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Lost: Sheet Music near Academy of Music, Northampton

Hi, I'm Nora Blake. I was practicing for a recital and had a stack of sheet music tucked in a worn black folder. After a Thursday rehearsal at the Northampton campus, I left the folder on a chair near the piano in the Academy of Music lobby on Main Street, then stepped outside for a quick coffee. At 5:45 p.m. the folder was gone. The pages include tempo marks and my annotations, and losing them felt like misplacing a part of my musical identity. I'm a musician studying here in Western Massachusetts, and I’d be grateful to be reunited with the music.

Urgent
near the Academy of Music on Main Street, Northampton 26 days ago
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Black Nike running shoes, size 9, near Thornes Market

I lost my black Nike running shoes yesterday around 3pm near Thornes Market on Main Street in Florence, Western Massachusetts. They're a size 9, a bit scuffed on the toes, with a white swoosh and a small blue zigzag stitch along the outer edge. One shoe has a tiny coffee stain on the toe and the inner lining is a bright blue. These shoes were my go-to pair for training, and they also hold sentimental value because they were a gift from my sister last year; I’d really appreciate getting them back.

Western Massachusetts about 1 month ago
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Gold-tone drop earrings with teal beads

I lost my gold-tone drop earrings with teal glass beads yesterday around 3pm near the Academy of Music on Main Street in Northampton, Western Massachusetts. They're about an inch long, with delicate gold-tone wires and a single teal bead that catches the light. One bead has a tiny surface nick and the butterfly backs are silver-toned. They were a gift from my grandmother and feel really sentimental to me, so I’d really appreciate getting them back. If you found them, I’d be grateful to have them returned.

Western Massachusetts about 1 month ago
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Cream knit scarf with brown tassels

Hey folks, I lost my cream knit scarf yesterday around 3pm near the Market on Main Street in Northampton, MA. It's a long scarf, probably about 70 inches, knit in a simple cable pattern, cream color with brown tassels on both ends. There's a tiny coffee stain near the right end, and one tassel is a bit frayed from a month of wear. It was a gift from my grandma and means a lot to me, so I’d really love to see it again. If someone found it, dropping it at the local Lost & Found near the Market on Main or at the Northampton Police Department would be amazing—thanks for keeping an eye out.

Western Massachusetts about 1 month ago