For independent hotels
The cardboard box behind reception is not a system
Lost and found for independent hotels. Log an item in twenty seconds, tell guests exactly what you are holding, and stop answering “did you find my charger?” from memory.
14 days free, no card needed. Then from $29 a month per property.
You already know how this goes
It stops being a small thing the moment the answer is with whoever is not on shift.
Thu 09:17
The Thursday email
A guest checked out on Tuesday. On Thursday they email about a phone charger. Nobody on tonight's shift knows what came in on Tuesday.
no entry for Tuesday
Date unknown
The box nobody has audited
Chargers, a child's coat, three umbrellas — and a passport that nobody wants to be the one to decide about. No dates, no names, and no record of what came from where.
last audited — never
02:14
The handover gap
The day manager knows the black suitcase is behind reception. The night manager does not. The guest rings at 2am.
not in the handover notes
Your hotel gets a page of its own
lostandfound.io has been the premier lost and found site across the US and UK since 2019. Your property gets its own branded page on it — your name, your items, at your own address. Somewhere guests can look without ringing you, and you decide what appears there.
The Beacon Hotel
Left something behind?
Here is what we are holding. Recognise anything?
Black phone charger
Found 14 March · Room 214
Reading glasses
Found 12 March · Lobby
3 more items held — kept off this page by your team
Powered by lostandfound.io
Your brand
It looks like yours
Your name at the top, your address to share. Put it on the booking confirmation, the checkout email, or a card at the desk — it is a link, not a login.
Your call
You choose what is public
Nothing appears until you publish it. Passports, cards, medication and anything valuable can be held back entirely, so they are only ever dealt with by a person.
Always open
Answers at 2am
A guest can see what you are holding without anyone picking up the phone, which is when most of them think to ask.
No upkeep
Fills itself in
The page is built from what your team already logged. Nothing to design, host, or remember to update.
None of this asks you to take our word for it. The public site is live — open it and read it. If it does not look like somewhere your guests would end up, close this page. No hard feelings.
See the public site for yourself (opens in a new tab)Three steps, and the box runs itself
No training day. No project. Your team can start on the next shift.
Log it in twenty seconds
A photo, what it is, where it was found and where it's now stored. Done from a phone — by housekeeping during turnaround, or at reception when something is handed in.
Photo added
IMG_4821.jpg
What is it
Found in
Stored in
Everything in one list
Searchable, dated, and visible to whoever is on shift. Retention clocks run automatically, so you know what's safe to clear out.
Black phone charger
Room 214 · 2 days
Child's navy raincoat
Breakfast room · 9 days
Silver ring
Room 108 · 31 days
Reading glasses
Lobby · 4 days
The guest identifies it themselves
Send one link. They pick their item out of what you're holding, and you stop playing twenty questions over email.
The Beacon Hotel · Lost and found
We found these after your stay on 14 March. Recognise anything?
Black phone charger
Found in Room 214
Reading glasses
Found in the lobby
Against what you're doing now
A spreadsheet can do most of this. The question is whether it still does it in six months, on a Sunday, when the person who set it up is off.
- Yes Yes
- Only if you keep it up Only if you keep it up
- No No
A photo attached to every item
- A spreadsheet
- Only if you keep it up
- A paper logbook
- No
- Nothing formal
- No
- This
- Yes
Findable in seconds by whoever is on shift
- A spreadsheet
- Only if you keep it up
- A paper logbook
- No
- Nothing formal
- No
- This
- Yes
Guests can check without phoning you
- A spreadsheet
- No
- A paper logbook
- No
- Nothing formal
- No
- This
- Yes
Retention dates tracked for you
- A spreadsheet
- Only if you keep it up
- A paper logbook
- No
- Nothing formal
- No
- This
- Yes
Survives a shift handover
- A spreadsheet
- Only if you keep it up
- A paper logbook
- Only if you keep it up
- Nothing formal
- No
- This
- Yes
Retention dates, staff accounts and the audit trail are on Standard and above. Every plan includes photo logging and your branded guest page.
Simple pricing, per property
Founding hotels pay $29 a month on any plan for their first three months, then the normal rate. No contract, no notice period.
Starter
$29 / month
$29 from the start
One property, up to 50 items a month.
- 1 property
- Up to 50 items logged per month
- Photo logging
- Your branded guest page
Standard
$59 / month
$29 for your first three months, then $59
Unlimited items, storage locations and a full audit trail.
- 1 property
- Unlimited items logged
- Photo logging
- Your branded guest page
- Storage locations and retention rules
- Staff accounts and audit trail
Pro
$99 / month
$29 for your first three months, then $99
Several properties, your own branding, data you can export.
- Multiple properties
- Unlimited items logged
- Photo logging
- Your branded guest page
- Storage locations and retention rules
- Staff accounts and audit trail
- Your own domain
- Full colour customisation
- Data export
The questions you're already asking
How long does setup take?
Under fifteen minutes. You add your property, and your team starts logging items on the next shift. There is nothing to install and nothing to integrate.
Do my staff need training?
No. If someone can send a photo message, they can log an item. The whole form is four fields and most of them are optional.
We already use a spreadsheet. Why change?
A spreadsheet can do most of this, and if yours is holding photos, surviving handovers, tracking what is due for disposal and giving guests a way to check — keep it. You do not need us. The difference is that ours does those things without anyone having to remember to maintain it.
How does a guest prove an item is actually theirs?
You approve every claim. Nothing is released automatically. The guest picks their item from what you choose to show, and you decide whether that is enough before you hand anything over. Passports, cards, medication and valuables can be kept off the guest-facing list entirely, so they are only ever dealt with by a person.
Who arranges and pays for getting an item back?
You do, and on your terms. Hold it for collection, post it, or ask the guest to cover the postage — the tool records what was agreed and what happened, it does not take over the arrangement or handle money.
Where is our data stored?
On servers in the region you operate in, and it belongs to you. You can export everything at any time, and we delete it on request. Guest contact details are only ever used to return their property.
What happens to items nobody claims?
You set a retention period per category — thirty days for clothing, longer for valuables and documents, whatever your policy says. When the clock runs out the item appears on a disposal list, so the decision is deliberate rather than accidental.
What does the founding rate actually mean?
Whichever plan you pick, your first three months are charged at the Starter rate. After that you move to your plan's normal price. No contract and no notice period.
Start your free trial
14 days, no card, cancel by doing nothing. We're opening trials to hotels in small batches — tell us about your property and we'll set yours up personally.