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Lost something on public transport?

How to track down an item left on a bus, train, tram, or taxi by contacting the right transport operator.

Items left on buses, trains, trams, and taxis around Rochester are usually handed in to the operator's lost property team — the trick is contacting the right one quickly.

  1. Identify the operator. Note the route, line, or company and the rough time. Each operator runs its own lost property process.
  2. Submit a lost property report. Use the operator's online form or phone line as soon as possible; recovered items are logged against your description.
  3. For taxis and rideshare, contact the driver or company directly through your booking or app receipt.
  4. Keep your reference. Save any report number so you can chase it up.
  5. Post a listing. Add a listing for Rochester in case a fellow passenger picked it up.

Check the local transport resources below for the operators serving Rochester.

Helpful resources for Rochester

Recent reports in Rochester

lost O

LOST Holiday Decorations in Rochester, NY

I lost my holiday decorations last Friday at 7:15 p.m. on East Main Street, Rochester, just steps from the High Falls. The set includes a silver star topper, a couple of hand-painted glass ornaments, and three garland strands I’ve used every year since my grandmother taught me to do this. They carry a lot of memories from Christmases past, and I feel a little hollow without them during the season. If someone happened to see a stray box on the porch or tucked behind the railing, I’d be grateful for its return to the place they belong.

Sentimental
East Main Street, Rochester, near High Falls 3 days ago
lost D

Lost: DVDs in Rochester

Tuesday evening around 6:20 p.m., I was leaving the Rochester Public Market when a stack of DVDs slipped from my backpack and disappeared into the crowd near the Rochester Museum & Science Center on East Avenue. The discs are in a blue clamshell case, with a few scuffs and a couple of family favorites I know by heart. I retraced my steps along East Avenue and asked a few vendors, but nothing turned up yet. It would mean the world to me to have these back; if you saw a pile of cases near the museum, please keep an eye out for this post.

Near Rochester Public Market, East Avenue area 8 days ago
lost G

Lost wall art

Hi, I’m Grace Chen. I lost a framed wall art piece—24 by 36 inches, an abstract skyline in blues and golds. I realized it was missing last Friday around 7:30 PM, after I paused in the George Eastman Museum gift shop area on East Avenue and stepped out to take photos by the street. I retraced my path along East Avenue toward the High Falls area, but I didn’t see it anywhere. It’s a memory from a trip with my sister, and I’m hoping someone picked it up and kept it safe.

East Avenue near the George Eastman Museum 12 days ago
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Lost Breeds in Rochester, please help.

I lost my Breeds this afternoon. I was walking from my apartment near Eastman Theatre toward the riverfront, along the High Falls overlook, when I must have set it down on a bench around 6:15 p.m. yesterday. The item is a small binder labeled Breeds, full of sketches and notes about different dog breeds, plus a few doodles. It’s important to me because I’ve been compiling this project for months, and the pages mean a lot. If you found a binder on or near the bench by the Genesee River overlook, I would be grateful to have it back.

Near High Falls overlook, Genesee River, Rochester 20 days ago
Unicorn stuffed animal in McDonald's parking lot lost A

Unicorn stuffed animal in McDonald's parking lot

Unicorn stuffed animal in McDonald’s parking lot in Victor, NY along the highway

Rochester about 1 month ago
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Lost organizers from my desk in Rochester.

Hi, I am Alice Monroe. I last had my organizers at 6:45 p.m. on Tuesday outside the Rochester Public Library, near the Main Street entrance. It is a small leather-bound set with color-coded tabs and my initials on the cover. I rely on them daily to track deadlines, and losing them feels like losing part of my routine. If you have seen them, please keep an eye out near the library stairs and the bus stop; they are important to me and I hope to get them back.

near the Rochester Public Library, Main Street entrance about 1 month ago