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Lost something on public transport?

How to track down an item left on a bus, train, tram, or taxi by contacting the right transport operator.

Items left on buses, trains, trams, and taxis around Rochester are usually handed in to the operator's lost property team — the trick is contacting the right one quickly.

  1. Identify the operator. Note the route, line, or company and the rough time. Each operator runs its own lost property process.
  2. Submit a lost property report. Use the operator's online form or phone line as soon as possible; recovered items are logged against your description.
  3. For taxis and rideshare, contact the driver or company directly through your booking or app receipt.
  4. Keep your reference. Save any report number so you can chase it up.
  5. Post a listing. Add a listing for Rochester in case a fellow passenger picked it up.

Check the local transport resources below for the operators serving Rochester.

Helpful resources for Rochester

Recent reports in Rochester

lost A

Lost organizers from my desk in Rochester.

Hi, I am Alice Monroe. I last had my organizers at 6:45 p.m. on Tuesday outside the Rochester Public Library, near the Main Street entrance. It is a small leather-bound set with color-coded tabs and my initials on the cover. I rely on them daily to track deadlines, and losing them feels like losing part of my routine. If you have seen them, please keep an eye out near the library stairs and the bus stop; they are important to me and I hope to get them back.

near the Rochester Public Library, Main Street entrance 3 days ago
lost D

LOST utensils near Park Ave, Rochester

Last Friday at 7:20 p.m., I realized my utensils were missing from the kitchen drawer in my apartment on Park Avenue, Rochester. I had just finished chopping garlic for pasta and set the fork, knife, and spoon down on the counter while I rinsed a dish. When I turned back, they were gone. I checked the hallway, the living room, and the little cafe on the corner, but no sign. They’re not fancy, just my everyday set, and I hate the idea of someone else using them by accident. If you found them, please keep them safe until I can pick them up.

Park Ave, Rochester, near Meigs St 5 days ago
lost M

Black wallet lost at Henpeck Park walkway

Black wallet dropped in Henpeck park walkway

Urgent
Rochester 10 days ago
lost N

Lost toasters in Rochester, NY.

I’m writing because I misplaced my toasters, and I’m hoping someone might have spotted them. I last used them around 7:30 AM yesterday in my Rochester apartment on East Main Street, then headed out for the day. When I got back around 6:00 PM, the toasters were gone, leaving the kitchen counter bare and me feeling a little unsettled. They’re a pair of black stainless models; one has a dent on the left corner and a small sticker that reads Daily Toast on the front. I miss the simple breakfast ritual and hope they turn up soon.

near Highland Park, Rochester 30 days ago
lost P

Blue employee ID badge from Rochester Tech Solutions

I lost my blue employee ID badge yesterday around 3pm near the Rochester Public Market on North Union Street. The badge is a 3x2 inch blue plastic card with my photo on the left and 'Rochester Tech Solutions' printed in white across the top. The back has a scannable barcode and a tiny red sticker with the initials 'RD' I added for a quick cue; it's a little worn at the corner and there's a coffee stain along the bottom edge. This badge is essential for clocking in and accessing the office, and I’m really hoping someone who found it handed it in or kept it safe near the market information desk. If you found it, I’d be grateful to get it back today.

Rochester 2 months ago
lost P

White pill bottle with orange cap

I lost my white pill bottle with an orange cap yesterday around 3pm near the UR Medicine Strong Memorial Hospital on Crittenden Boulevard in Rochester. It's a small daily med bottle, about 1.5 inches tall, with my name 'Priya Patel' on the label and a faded blue sticker with a tiny star. Inside is my BP medication along with a tiny handwritten reminder: 'take with breakfast.' The label has a small coffee stain on the back that makes it a little easier to spot. This bottle is important to me; it has sentimental value because it was given to me by my late aunt as a reminder to take care of myself. If anyone found it, please contact me—I’m really hoping to get it back.

Rochester 2 months ago