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Lost something on public transport?

How to track down an item left on a bus, train, tram, or taxi by contacting the right transport operator.

Items left on buses, trains, trams, and taxis around Victoria are usually handed in to the operator's lost property team — the trick is contacting the right one quickly.

  1. Identify the operator. Note the route, line, or company and the rough time. Each operator runs its own lost property process.
  2. Submit a lost property report. Use the operator's online form or phone line as soon as possible; recovered items are logged against your description.
  3. For taxis and rideshare, contact the driver or company directly through your booking or app receipt.
  4. Keep your reference. Save any report number so you can chase it up.
  5. Post a listing. Add a listing for Victoria in case a fellow passenger picked it up.

Check the local transport resources below for the operators serving Victoria.

Helpful resources for Victoria

Recent reports in Victoria

lost P

Lost brown leather briefcase with brass hardware

I lost my brown leather briefcase yesterday around 3pm near the Empress Hotel on Government Street, by the Inner Harbour. It's a dark brown leather briefcase, about the size of a small laptop case, with brass hardware and a slightly frayed shoulder strap. Inside are my work papers, a teal notebook, and a black USB drive; there's a red silk scarf tied around the handle and a small leather tag engraved with my initials 'P.K.' The case has sentimental value—it was a gift from my father and it feels like a part of him is in it. I really need it back. If anyone found it, please reach out to me; I’d be eternally grateful and can arrange pickup promptly.

Victoria 16 days ago
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Brass house keys on blue lanyard, Victoria

I lost my brass house keys on a blue lanyard yesterday around 5pm near the Empress Hotel on Government Street, downtown Victoria by the Inner Harbour. The set has three keys—two for my apartment and the mailbox—on a sturdy silver keyring; one key is stamped 'Yale' and there's a noticeable dent on another. There’s an engraved 'PM' on a round brass tag and a blue enamel maple leaf charm that makes them easy to spot. It’s really important I get them back; the keys are linked to my home and security, and the maple leaf charm was a gift from my grandmother. If you've seen them, email [email protected].

Victoria 20 days ago
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Navy North Face hoodie, lost near Bay Centre

I lost my navy North Face hoodie yesterday around 6pm after leaving the Bay Centre on Yates Street. It's a men's size L, cotton-poly blend, soft and a bit faded with light pilling. It has a tiny white maple leaf embroidered on the back of the hood and a small repair stitch along the left elbow. I'm really attached to it—it's my go-to for Victoria's chilly evenings and it was a gift from my sister, so it has sentimental value. If you found it, drop me a message here—happy to confirm more details and meet up to grab it back.

Victoria 24 days ago
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Red JBL Flip 4 speaker with dented rim

I lost my red JBL Flip 4 portable Bluetooth speaker, a Miscellaneous Electronics item, in Victoria yesterday around 3pm near the Bay Centre on Douglas Street. It's about the size of a soda can, water resistant, and there's a noticeable dent on the rim plus a small scratch across the grille. The back has a white sticker with a tiny doodle of a flower, and the charging port cover sits a little loose. It’s really important to me because it was a gift from my sister and I use it every day for road trips and study sessions; I’d be incredibly grateful to get it back if found. If you have any information, please email [email protected].

Victoria 25 days ago
lost A

Black iPhone 13 Pro with red heart sticker

I lost my black iPhone 13 Pro yesterday around 3pm near the Royal BC Museum on Government Street in Victoria. It's in a clear OtterBox Defender case with a tiny red heart sticker on the back, and the wallpaper is a sunset over the Inner Harbour. The screen is intact but the camera lens has a tiny scratch from a tumble, and I rely on Find My to locate it. This phone holds family photos and a lot of messages; it's sentimental, and I really need it back. If you found it, you can reach me at [email protected].

Victoria about 1 month ago
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Gold-tone pendant necklace with ruby charm

I lost my gold-tone pendant necklace yesterday around 3pm near the Queen Victoria Market entrance on Elizabeth Street. It's a small 2 cm oval pendant on a 20 cm delicate chain, with a tiny ruby dot in the corner. The back has the initials 'A.J.' engraved. The necklace shows a bit of wear—hairline scratches on the pendant and the clasp is a little stubborn—it's been through a lot with me. It means a lot because it was a gift from my mum and I wore it every day. If anyone finds it, please message me here or email me at [email protected]; I’d be so grateful to have it back.

Victoria about 1 month ago