lostandfound.io

Lost your phone? Step-by-step recovery

Carrier contacts, Find My / Find My Device, and the local steps to recover or secure a lost phone.

Losing your phone in Rochester is stressful, but acting quickly improves your odds of getting it back and limits the damage if it's gone for good. Work through these steps in order.

  1. Locate it remotely. Use Find My (iPhone) or Find My Device (Android) from another phone or computer to see the phone on a map, play a sound, and mark it as lost. Lost Mode locks the device and shows a contact message on the screen.
  2. Lock and message it. If it's nearby, the sound may be enough. If it isn't, enable Lost Mode and add a phone number where you can be reached.
  3. Call your carrier. Report the phone lost so they can suspend service and block the IMEI. This stops anyone running up charges and flags the handset across networks.
  4. Change key passwords. Update your email, banking, and social passwords, especially if the phone wasn't locked. Sign the device out of those accounts where you can.
  5. Report it locally. File a report with the police non-emergency line for Rochester — a crime reference number is often required for insurance claims.
  6. Post a listing. Add a lost-phone listing for Rochester so anyone who finds it can reach you privately.

Keep checking the map periodically — a phone that's off may reappear when it's charged.

Helpful resources for Rochester

Recent reports in Rochester

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Black Sony WH-1000XM4 headphones with purple sticker

I lost my black Sony WH-1000XM4 over-ear headphones yesterday around 3pm near the Eastman Theatre on Gibbs Street in Rochester. They’re in a pebble-gray carry case with a purple sticker on the outside and a small dent on the left earcup. The case has a white Sony logo and a soft violet lining, and the zipper can be a little stubborn. They’re my travel and daily work listen—sound quality is amazing for flights and long edits, and they’ve really helped me focus. They were a gift from my sister, so losing them feels extra rough, and I’d be so grateful to get them back.

Rochester 4 months ago
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White AirPods Pro 2 charging case with JY engraving

I lost my white AirPods Pro 2 charging case yesterday around 3pm near the Eastman Theatre on Gibbs Street in Rochester, NY. It's the glossy white case with a tiny dent on the bottom edge and a faint scratch along the lid. Inside the lid there are engraved initials 'JY'. This item has sentimental value because it was a gift from my sister, and I really need it back to keep using the headphones. If you found it, I’d really appreciate getting it back.

Rochester 5 months ago
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Black Sony wireless earbuds with charging case

I lost my pair of black Sony WF-1000XM4 wireless earbuds yesterday around 3pm near the Starbucks on Park Ave in Rochester, by the Eastman School of Music. The charging case is matte black with a tiny scratch on the hinge and a faint rain smudge. The left earbud has a small dent on the top edge where I cup it to fit. I added a white sticker with my initials on the case to help identify it. It’s really sentimental because I rely on them daily for work calls and music during commutes. If you found them, please drop me a message — I’d be grateful to get them back.

Rochester 5 months ago
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Lost black noise canceling Bluetooth headphones with a small scratch on the left ear cup in a black carrying case near Highland Park.

I lost my black Noise Canceling Bluetooth headphones while out for a walk in Highland Park around 3 PM yesterday. They have a small scratch on the left ear cup and were in a black carrying case. If anyone finds them, I'd really appreciate getting them back as they're quite expensive and I use them every day.

Highland Park, Rochester, NY, USA 10 months ago
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Lost Nintendo Switch with blue neon left joy-con and personalized stickered case near a bench in Highland Park, Rochester.

I misplaced my Nintendo Switch while taking a walk near Highland Park in Rochester last week. It has a blue neon left joy-con and a personalized case with some stickers on it. I was sitting on a bench and might have left it there. If anyone finds it, I would greatly appreciate getting it back.

Highland Park, Rochester, NY, USA about 1 year ago
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Lost black Sony noise cancelling headphones in protective case with initials at Rochester Public Market.

I lost my black Sony noise cancelling headphones while I was visiting the Rochester Public Market last Saturday. I took them off briefly to enjoy some food, and when I looked for them again, they were nowhere to be found. They are in a protective case and have my initials written on the inside. If anyone has seen them or taken them by mistake, I would really appreciate having them back.

Rochester Public Market, Rochester, NY, USA about 1 year ago