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Lost something on public transport?

How to track down an item left on a bus, train, tram, or taxi by contacting the right transport operator.

Items left on buses, trains, trams, and taxis around Richmond are usually handed in to the operator's lost property team — the trick is contacting the right one quickly.

  1. Identify the operator. Note the route, line, or company and the rough time. Each operator runs its own lost property process.
  2. Submit a lost property report. Use the operator's online form or phone line as soon as possible; recovered items are logged against your description.
  3. For taxis and rideshare, contact the driver or company directly through your booking or app receipt.
  4. Keep your reference. Save any report number so you can chase it up.
  5. Post a listing. Add a listing for Richmond in case a fellow passenger picked it up.

Check the local transport resources below for the operators serving Richmond.

Helpful resources for Richmond

Recent reports in Richmond

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Lost Travel Visas near Cary Street Café, Richmond.

I was traveling for work and left my Travel Visas in a tan folder inside my carry-on bag at Cary Street Café in Richmond around 6:10 p.m. last Tuesday. I barely realized it after finishing a quick dinner and walking toward Monroe Park, and I felt a wave of panic knowing those visas are essential for my upcoming trip. The folder is plain, but the papers inside are priceless—one stamp could derail my entire itinerary. I’m hoping someone picked up the folder and handed it in; I just want it back so I can finish the preparations and not derail my plans.

Cary Street Café, Museum District 2 days ago
lost L

Lost Photographs near VMFA, Richmond.

These Photographs mean the world to me, passed down from my grandmother's album. I had them at about 2:30 PM yesterday while I was leaving the Virginia Museum of Fine Arts, near the main entrance on Arthur Ashe Boulevard, heading toward Libbie Avenue. They must have slipped out of my tote in the cafe area by the entrance. They’re old and creased, with a note tucked between two faded portraits. If you found a small bundle of prints with a handwritten label on the back, please know how much they matter to my family.

Main entrance on Arthur Ashe Blvd, VMFA 14 days ago
lost E

Lost student ID near VMFA, Richmond.

I was grabbing a quick coffee by the Virginia Museum of Fine Arts around 4:15 p.m. yesterday when I realized my student ID wasn't in my wallet. I retraced my steps along Cary Street, checking benches outside the VMFA entrance and the fountain by the parking lot. The ID has my name, Emily Carter, and a small university logo. It’s essential for campus access and my dorm swipe, and I’m worried about security until I can replace it. If someone turned it in, I’d be grateful to hear.

near the VMFA entrance on Cary Street, Richmond about 1 month ago
lost S

Lost: Sheet music near Richmond Main Library.

I was rushing to a rehearsal around 6:30 p.m. Thursday outside the Richmond Main Library on East Franklin Street. My folder with sheet music for a recital slipped from my bag during a crowded moment, and I didn’t notice until I was already on the bus home. There are pieces I’ve practiced for months, including a fragile handwritten annotation from my late teacher, and I’m anxious about where it ended up. The music is important to me beyond the notes—it feels like a thread to my routine and to the people who shaped it. If you found anything lying near the library steps or along E Franklin Street, I’d be grateful for any help.

Urgent
Richmond Main Library steps, E Franklin St. about 2 months ago
lost P

Black Kate Spade tote with pink scarf

Hey, I lost my Kate Spade nylon tote in Richmond yesterday around 3pm. It's a medium black tote with tan leather trim and a silver top zipper; the interior is bright blue, and I always keep a pink scarf tucked in the front pocket. Inside there’s a small yellow post-it with my initials 'PP' and a well-worn notebook—the bag has sentimental value because it was a gift from my mom. I really need it back; if anyone found it near Cary Street in the Carytown area, please DM me here—I’d be grateful to get it back.

Richmond 2 months ago
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Black Coach briefcase with coffee stain

I lost my black Coach leather briefcase yesterday around 3pm outside the Virginia Museum of Fine Arts on Arthur Ashe Boulevard in Richmond. It's about 15 inches long with brass hardware and a sturdy, slightly frayed handle. The outside has a small coffee stain on the top corner and a shallow scratch along the bottom edge from daily commuting. Inside there's burgundy lining, a red leather tag embossed with my initials RP, and a few client proposals in a manila folder. It has sentimental value and I really need it back—it's my main work briefcase and it carries my current projects.

Richmond 2 months ago