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Lost your phone? Step-by-step recovery

Carrier contacts, Find My / Find My Device, and the local steps to recover or secure a lost phone.

Losing your phone in Kansas City is stressful, but acting quickly improves your odds of getting it back and limits the damage if it's gone for good. Work through these steps in order.

  1. Locate it remotely. Use Find My (iPhone) or Find My Device (Android) from another phone or computer to see the phone on a map, play a sound, and mark it as lost. Lost Mode locks the device and shows a contact message on the screen.
  2. Lock and message it. If it's nearby, the sound may be enough. If it isn't, enable Lost Mode and add a phone number where you can be reached.
  3. Call your carrier. Report the phone lost so they can suspend service and block the IMEI. This stops anyone running up charges and flags the handset across networks.
  4. Change key passwords. Update your email, banking, and social passwords, especially if the phone wasn't locked. Sign the device out of those accounts where you can.
  5. Report it locally. File a report with the police non-emergency line for Kansas City — a crime reference number is often required for insurance claims.
  6. Post a listing. Add a lost-phone listing for Kansas City so anyone who finds it can reach you privately.

Keep checking the map periodically — a phone that's off may reappear when it's charged.

Helpful resources for Kansas City

Recent reports in Kansas City

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Black Sony WH-1000XM4 wireless headphones

I lost my black Sony WH-1000XM4 wireless headphones yesterday around 3pm near Union Station in downtown Kansas City. They’re in a soft black case with a gray zipper. The headphones are in good condition but one earcup has a tiny dent and there's a blue sticker with KC on the left earcup; the case has a small coffee stain from yesterday. They hold sentimental value because they were a gift from my sister and I use them every day for work calls and late-night editing; I really need them back.

Kansas City 7 months ago
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Lost gold iPhone 13 with clear case near Power and Light District, Kansas City.

I lost my gold iPhone 13 while walking around the Power and Light District in downtown Kansas City. I realized it was missing after I finished having dinner at a restaurant nearby. It has a clear case and my contact information is saved on the screen, so if you find it, please reach out to me. I really need it back as it has a lot of photos and important information!

Power and Light District, Kansas City, Missouri, United States 11 months ago
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Lost black Kindle Paperwhite with blue silicone case and personal notes near Loose Park, Kansas City.

I lost my black Kindle Paperwhite while walking my dog around Loose Park in Kansas City. It has a blue silicone case and some personal notes in it. I had taken it out to read for a bit and must have accidentally left it behind when I got up to leave. It includes some of my favorite books and a few ebooks that I borrowed from the library. If anyone finds it, I would really appreciate getting it back!

Loose Park, Kansas City, MO, USA 12 months ago
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Lost Nintendo Switch in black carrying case near Country Club Plaza, Kansas City.

I accidentally left my Nintendo Switch at a coffee shop near Country Club Plaza in Kansas City last Saturday. It was in a black carrying case and included my favorite game, Animal Crossing. I've been checking in with the shop, but I haven't seen it since. I'm really hoping someone can help me get it back!

Country Club Plaza, Kansas City, MO, USA 12 months ago
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Lost dark blue Anker portable Bluetooth speaker with scratches left on a park bench at Loose Park, Kansas City.

I accidentally left my dark blue Anker portable Bluetooth speaker on a park bench at Loose Park in Kansas City while I was walking my dog. I realized it was missing about an hour later and went back, but it was gone. It has a few scratches on the surface but still works perfectly. I really hope to get it back.

Loose Park, Kansas City, MO, USA 12 months ago