Frequently Asked Questions

How do I create a post for a lost or found item?

  1. Getting started: Choose your location and click the "Post a FREE ad" button.
  2. Choose Your Category: Select whether you're posting a lost or found item.
  3. Fill in the Details: Provide a detailed description of the item, including color, brand, and any distinctive features. Add the location where the item was lost or found.
  4. Add Photos (Optional): You can upload pictures of the item to help others recognize it.
  5. Submit Your Post: Review your details and submit. Your post will be live immediately!

How is my privacy protected?

We are committed to protecting your privacy. Personal information is kept confidential and secure. Our platform uses encryption for data protection, and personal contact details are not disclosed through public posts or without your consent.

How does the AI matching system work?

Our AI matching system scans new posts for keywords and characteristics that match existing lost and found items. If a potential match is found, both parties are notified via email with instructions on how to securely communicate through our platform.

What are the secure communication protocols?

To ensure privacy and security, all communications between users are conducted through our in-built messaging system. Personal contact information is not shared unless you choose to do so. Our platform encrypts messages to protect your information.

Can I edit my post after submitting it?

Yes, you can edit your post at any time. Simply go to your post and click on the "Edit / Delete Ad" button. Fill in your email address and we'll send you a link to edit or delete your post. Click on this link and make the necessary changes. Your post will be updated immediately.

How do I delete my post?

If you've successfully recovered your item or no longer wish to keep your post active, you can delete it by navigating to your post and selecting the "Edit / Delete Ad" option. We recommend deleting posts once the item is found to keep our database current.

Is the site free to use?

Absolutely! Our platform is completely free to use for both posting about lost items and finding items to return to their rightful owners.

How can I increase the chances of finding my lost item?

What should I do if I find a matching item?

If you find an item that matches the description of a lost item on our site, you can send a secure message to the poster through our messaging system. Provide details about where and when you found the item to arrange a safe return.

How do I ensure my safety when meeting up?

How long will my post stay on the website?

Your post will remain active on our site until removed. You can remove your post through the "Edit / Delete Ad" option.

Can I report a lost pet?

Yes, our platform warmly welcomes posts about lost and found pets. Please provide a detailed description, including breed, color, and any distinct markings. Photos can significantly increase the chances of a reunion with your pet.

What should I do if I suspect a scam?

Your safety is our top priority. If you encounter any suspicious behavior or communications, please report it to us immediately by contacting our support team. We investigate all reports promptly to ensure the integrity of our community.

How can I support the platform?

While our service is free, we appreciate any support to help us maintain and improve the platform. Sharing your success stories and recommending us to friends can greatly support our mission to reunite lost items with their owners.

Is it possible to search for items by location?

Yes, you can search results by location to find lost or found items near you. This feature is designed to simplify the process of locating items or their owners within your local community.

How can I thank someone who returned my item?

We encourage expressing gratitude through our platform. While direct contact information should not be shared for privacy reasons, you can send a thank-you message via our secure messaging system. Sharing your success story on our website can also inspire others.

What types of items can I post about?

Our platform is open to all types of lost and found items, including electronics, personal belongings, jewelry, documents, and more. If you're unsure whether your item fits, please contact us for assistance.

Can businesses post about lost and found items?

Yes, businesses can use our platform to post about items found on their premises or report items lost within their establishment. We recommend designating a point of contact to manage communications through our platform.

Need more help?

If your question isn't answered here, please reach out to us. We're here to help you every step of the way.